Who we are?

Salvere Social Enterprise CIC (Salvere) is a not for profit Community Interest Company (07421416) with a registered address, Priory Street Centre, 15 Priory Street, York YO1 6ET. We are focused on helping people organise care and support. We advise and assist individuals and families to use Personal Budgets from Local Authorities and Personal Health Budgets from NHS as direct payments. In addition to Advice Services, we provide Supported Banking and Payroll Services. Our services are also available to private individuals and other organisations.

Using salvere.co.uk

You agree to use salvere.co.uk only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update salvere.co.uk all the time. We can change or remove content at any time without notice.

Salvere Customers Services and Transactions

You can use salvere.co.uk to access our services and transactions, eg to complete agreement forms, provide information for payroll and banking, provide changes of details and make enquiries.

Your information will be securely managed by Salvere and may be shared with a government department or agency such as for example; HMRC, a Local Authority, Police or the NHS where and when we are lawfully obliged to do so.

We will also use your details to operate an agreement you may have with us to provide services such as supported banking and payroll services. For example, to use your bank details to operate third-party software for online banking or payroll services to ensure payments are made to you, the people you employ or the suppliers you commission to provide a service.

Some services we use have their own terms and conditions which also apply – read these before you use the service. For example, if you access your user account information on our Help Desk; salvere.zendesk.com. Or if you use links to our Facebook, Twitter or other social media accounts.

When you contact us via our Help Desk 0300 303 3064, all voice calls are recorded for training and monitoring purposes both incoming and outgoing. All email to contactus@salvere.co.uk becomes an item for action within our Help Desk system operating on zendesk.com software.

When you send paper by a postal service to Salvere Mailroom PO Box 480 Sevenoaks, Kent or to our company registered address your post may be scanned into our Help Desk System so we can manage your information electronically.

Information about you and your visits to salvere.co.uk

We collect information about you in accordance with our privacy policy and our cookie policy. By using salvere.co.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Linking to salvere.co.uk

We welcome and encourage other websites to link to salvere.co.uk

You must contact us for permission if you want to either:

  • charge your website’s users to click on a link to any page on salvere.co.uk
  • say your website is associated with or endorsed by Salvere

Linking from salvere.co.uk

Salvere.co.uk links to websites that are managed by government departments and agencies, service providers or other organisations. We don’t have any control over the content on these websites.

We’re not responsible for:

  • the protection of any information you give to these websites
  • any loss or damage that may come from your use of these websites, or any other websites they link to.

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end-user licences that relate to these websites before you use them.

Using salvere.co.uk content

Our Salvere logo is a registered trademark and subject to copyright.

If you wish to use our logo in any way; for example in another publication or website, you must request our permission by emailing contactus@salvere.co.uk

Unless otherwise stated, Salvere is the owner of all copyright in material on the website

Disclaimer

While we make every effort to keep salvere.co.uk up to date, we don’t provide any guarantees, conditions or warranties that the information will be:

  • current
  • secure
  • accurate
  • complete
  • free from bugs or viruses

We don’t publish advice on salvere.co.uk. You should get professional or specialist advice from our advisers or a third party before doing anything on the basis of the content.

We’re not liable for any loss or damage that may come from using salvere.co.uk. This includes:

  • any direct, indirect or consequential losses
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
  • the use of salvere.co.uk and any websites that are linked to or from it
  • the inability to usesalvere.co.uk and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but isn’t limited to) the loss of your:

  • income or revenue
  • salary, benefits or other payments
  • business
  • profits or contracts
  • opportunity
  • anticipated savings
  • data
  • goodwill or reputation
  • tangible property
  • intangible property, including loss, corruption or damage to data or any computer system
  • wasted management or office time

We may still be liable for:

  • death or personal injury arising from our negligence
  • fraudulent misrepresentation
  • any other liability which cannot be excluded or limited under applicable law

Requests to remove content

You can ask for content to be removed from salvere.co.uk. We’ll only do this in certain cases, eg if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.

Contact us to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.

We remove content at our discretion. You can still request information under the Freedom of Information Act and the Data Protection Act.

Information about you and your visits to salvere.co.uk

We collect information about you in accordance with our privacy policy and our cookie policy. By using salvere.co.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test salvere.co.uk for viruses at every stage of production. You must make sure that the way you use salvere.co.uk doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use salvere.co.uk.

Viruses, hacking and other offences

When using salvere.co.uk, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to salvere.co.uk or the servers on which it’s stored or any server, computer or database connected to it.

You must not attack salvere.co.uk in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to salvere.co.uk to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of salvere.co.uk (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

There may be legal notices elsewhere on salvere.co.uk that relate to how you use the site.

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once won’t mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use salvere.co.uk after the terms and conditions have been updated.

Acknowledgement

We have based our terms and conditions on the terms and conditions of gov.uk under Open Government Licence