Terms of Agreement

General Terms

Salvere Agrees

1. To deliver consistent support, information and advice throughout the term of this agreement.

2 To provide telephone, email or video chat communications.

3 To charge the agreed hourly rate if face to face meetings are requested, plus the mileage rate for Private Customers.

4 To invoice for additional support purchased.  

5 Inform the Customers of any changes to this agreement, or any changes to the amount charged, providing one month’s notice. Fees:

6 To invoice for the full cost except where monthly deductions are agreed for particular services such as Payroll Support.

7 To renew this agreement annually unless instructed otherwise by the Member within the terms of the agreement.

The Customer Agrees

1 To acknowledge that this agreement will be automatically renewed at the annual full rate unless Salvere are instructed otherwise by the Customer providing one month’s notice.

2 To pay Salvere, on invoice the fee as detailed within the Service Tariff for selected services purchased.

3 In cases where a supported bank account is purchased; Salvere may take fees directly from the account or set up a Direct Debit or Standing Order for the payment of monthly fees to Salvere.

4 To inform Salvere providing two month’s notice, to terminate this agreement.

Payroll Terms

If the Customer chooses payroll:

Salvere will:

1 Register employers and their employee(s) with HM Revenue & Customs (HMRC)

2 Be a point of contact to HMRC on behalf of employers.

3 Ensure that any HMRC employer and employee liabilities are correctly calculated

4 Provide payslips, electronically or by post if requested.

5 Provide employers with on-line access to their own payroll records

6 Ensure employers are compliant with workplace pensions regulations. This includes making sure that pensions are set up correctly for the people employed.

7 Complete all Year-end reporting and submissions to HMRC. 

Payroll Payment Terms

Customer Fee Payment is 1 month in advance. To terminate the service the Customer must give 1 month’s notice in writing or by a phone call to our help desk 03003033064 were all calls are recorded.

Salvere as Payroll Agent

Salvere will submit your authority for online authorisation. We will ask you to complete HMRC required forms so that Salvere can act on your behalf as an agent. You will receive a time-limited code from HMRC by post to authorise Salvere as your agent. Please provide that code to us as soon as you receive it. Once we have that code, we can act as your agent. Without it, we cannot act for you. Call us on 03003033064 or email contactus@salvere.co.uk with your code details as soon as you get them.

Salvere Payroll runs every 4 weeks

Once your payroll is set up, it will operate on a 4 weekly rotation. You will be allocated a payment week and receive reminders by email to submit hours worked by your employees.

If the Customer Chooses Payroll Plus

In addition to the payroll service above, Salvere will make the payments on your behalf to HMRC, and your chosen Pensions provider for any employment liabilities you owe.

Managed Bank Account (MBA) Terms

If the Customer Chooses MBA

Salvere Social Enterprise CIC agrees to; 

1 Open and operate a bank account on behalf of the responsible individual/employer named above; 

2 Only use the money contained within the bank account as directed by the responsible individual/employer, including making payments to employees (PA), and/or agencies (e.g care providers); 

3 Make payments to employees (PA) once they are set up on payroll;

4 Maintain records of income and expenditure for internal and external audits; 

5 Provide a copy of accounts to the account holder and funder upon request; 

6 Work collaboratively and share information with the contracted payroll service (which may be Salvere’s Payroll). 

7 The contracted payroll service will be responsible for ensuring all tax and National Insurance liabilities are correct; 

8 Notify the account holder and funding organisation of any discrepancies within the account; 

9 Inform the account holder of any changes to this agreement, or any changes to the amount charged, with two months notice; 

10 Give two months notice of termination of this contract and to explain in writing to the above named why it has been terminated; 

11 Ensure that all information relating to the Supported Bank Account is stored securely, following all relevant data protection guidelines, and is only accessed by relevant Salvere staff and (where required) shared with relevant Local Authority and NHS and contracted payroll provider.

Managed Bank Account (MBA) YORK

If the Customer Chooses MBA YORK and the Customer’s Direct Payment is provided by York Council the following terms apply

York Council will set up a Prepaid Bank Account for Adult Services Direct Payment Customers. Salvere will provide an account for York Children’s Direct Payment Customers

Salvere Social Enterprise CIC agrees to;

1 Administer the account and make payments to the Customer’s staff and provider agencies where applicable

2 Salvere will only be able to make payments from the account if there is a sufficient balance

3 Assist the Customer to ensure there is a sufficient balance in the account by providing relevant advice and liaising with York Council when appropriate.

4 Notify the account holder and funding organisation of any discrepancies within the account; 

5 Inform the account holder of any changes to this agreement, or any changes to the amount charged, with two months notice; 

6 Give two months notice of termination of this contract and to explain in writing to the above named why it has been terminated;

7 Ensure that all information relating to the account is only accessed by relevant Salvere staff.

Data Protection

1 From time to time it may be necessary for Salvere to share information about you and the services that you receive with others supporting you; such as your PA, Payroll Agent, your Local Authority Social Care Services, NHS CCG or Clinical Team, our Clinical Training partners or other individuals of your choosing.  

2 We will only share relevant and necessary information to ensure that your services operate effectively and lawfully. 

3 Your email address will be added to our regular notifications mailing list so you may receive reminders about hours submissions for payroll, news and updates. 

4 You may unsubscribe from this mailing list at any time. 

5 Please read Salvere’s Privacy Policy which is a requirement of the General Data Protection Regulation and can be found on our website; https://salvere.co.uk/privacy-policy/